When you purchase books from Stephanie Kay Book Store, your purchases will be delivered through one of the following methods:

Preorders: Any books that are not available for immediate release will be clearly noted as "PREORDER" in the product title and description. The description will also include the expected release date. Preordered products will be charged in full upon purchase, but they will not deliver or ship until the release date. 

If there are any updates to a preorder book's expected release date, the Stephanie Kay Store Team will email any customers who have ordered the book to alert them of the change. 

Immediate Releases: Any books that do not specify "preorder" in their description are available for immediate purchase.

Ebooks:  Upon purchase, our ebook distribution partner, BookFunnel, will email you a web link providing immediate online access to your Ebook. The online page at BookFunnel also offers instructions on how to download your Ebook or deliver the file to your Kindle, iPhone, Android device, Nook or Kobo. If you do not see your download email, please check your Spam box, or if using Gmail, check your Promotions tab. If you have any issues accessing your purchased Ebook or do not receive a download email, visit https://bookfunnel.com/help/.

Print Books: Print books are packaged and shipped in the United States within 3-5 business days. They are shipped using a trackable shipping service. Depending on your delivery address, additional shipping options may be offered to you upon checkout.

Average shipping times:  To U.S. addresses, 2-3 weeks.

Holiday shipping times:  The U.S. celebrates Thanksgiving on November 28, 2024. Many physical businesses close for a 4-day holiday weekend. This also kicks off the December holiday buying and shipping period. Please bear with us as we expect shipping to take longer during November, December and into early January. 

You are required to provide us with a complete and accurate delivery address, including the name of the recipient for physical goods. Stephanie Kay Bookstore is not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

If you have questions about the status of a package you have not received, please email our store team at stephanie@stephkaybooks.com

Note for EU customers: Enjoy ordering with all taxes and duties paid at checkout.

1. All-Inclusive Pricing: For orders under 150€ (excluding shipping and taxes), all VAT and customs duties are included at checkout. No extra charges on delivery.

2. Faster Delivery: Orders under 150€ benefit from quicker customs clearance, leading to faster delivery times.

3. Shipping Fees: Shipping fees are calculated separately and not included in the 150€ limit. Check shipping rates at checkout.

4. Customs Charges: If for any reason local customs charge any fees upon delivery, please contact our customer support at stephanie@stephkaybooks.com.